FAQ
1. What is Thirdswag?
Thirdswag is a streetwear-inspired clothing brand offering premium quality t-shirts and trendy apparel designed for the new generation.
2. How do I place an order?
• Browse our collections on thirdswag.com
• Add your favorite products to cart
• Checkout securely with COD (Cash on Delivery) or Online Payment
3. What payment methods do you accept?
We accept:
• UPI / Debit & Credit Cards
• Net Banking
• Wallets (Paytm, PhonePe, GPay)
• Cash on Delivery (COD) (with a small handling fee)
4. Do you ship all over India?
Yes , We deliver across India through our courier partners.
5. What are the shipping charges?
• Free shipping on all prepaid orders.
• For Cash on Delivery, an additional handling fee (₹49) applies.
6. How long will my order take to arrive?
Orders are usually shipped within 24–48 hours and delivered within 4–7 working days, depending on your location.
7. How can I track my order?
You can track your order anytime through our Track Order page: Track Here
Just enter your Order ID or AWB number.
8. Can I cancel my order?
• Orders can only be canceled before shipping.
• Once shipped, cancellation is not possible.
9. What is your return/exchange policy?
• We accept returns/exchanges only if the product is damaged, defective, or wrong item received.
• To request a return, contact us within 48 hours of delivery at 📧 [your support email].
10. Do you offer refunds?
• For prepaid orders, refund will be initiated to your original payment method after successful return.
• For COD, refund will be given via UPI/Bank Transfer.
• Shiping charges will deduct from refund amount.
11. How can I contact Thirdswag support?
• Email: 📧 thirdswag.info@gmail.com
• WhatsApp: 📲 [+91 7736516347]